Privacy Policy

Last updated: April 30, 2025

Congo Brands operates this Site and your use of the Site is governed by this Privacy Policy. We are dedicated to protecting your privacy while you are using this Site. This Privacy Policy applies solely to the Site. Once you enter another website, whether via a link provided on the Site or by other methods, we are no longer responsible for the privacy practices of the linked site. You should review the privacy statements of those websites. We reserve the right to collect use and user statistics from the Site. Use and user statistics will be used to track information such as visitor interests, which may be used to enhance and improve the Site in the future or for marketing purposes; however, such use and user statistics do not include personally identifiable information. Generally, no personally identifiable information is tracked or collected on the generally accessible portions of the Site, unless you voluntarily provide such information to us via webforms or surveys on the Site. However, if you access certain portions of the Site by using a particular account authorized by us or a user name and password, certain information including your user name and password will be collected and identified with the information we have on file for that user name, and the information and materials you access and actions you take while logged on with that user name, will be tracked by us. 

We do not sell or otherwise distribute names or other personally identifiable information to third parties for direct marketing, sales, or any other purposes. Except as noted herein, any personally identifiable information received by us is used solely for internal purposes and is not shared with any nonaffiliated organizations unless required to do so by law, upon governmental request, or in response to a court order. 

1. Introduction 

Congo Brands respects your privacy, and we developed this Privacy Policy to show you how we collect, use, communicate, disclose, and make use of your personal information. This Privacy Policy applies solely to this Site. Once you enter another Site, whether via a link provided by this Site or by other methods, we are no longer responsible for the privacy practices of the linked Site. The following outlines our privacy policy: 

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. 
  • We will collect and use personal information to fulfill the purposes specified by us and for other compatible purposes. 
  • We will only retain personal information as long as necessary for the fulfillment of those purposes. 
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. 
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date. 
  • We will use reasonable efforts to protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. 
  • We will make readily available to customers information about our policies and practices relating to the management of personal information. 

We are committed to ensuring the confidentiality of personal information. Congo Brands may change this Privacy Policy from time to time, at Congo Brand’s sole discretion. 

This policy applies to information we collect: 

  • On our Site; 
  • In email, text, and other electronic messages between you and the Site; and, 
  • When you interact with our advertising, tech support, and applications on third party sites and services, if those applications or advertising include links to this policy. 

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages.For more information about text messages, see our Terms and Conditions.

It does not apply to information collected by: 

  • Us offline or through any other means, including on any other Site operated by us or any third party; or 
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on our Site.  

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using the Site, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

2. Children Under the Age of 16 

Our Site is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Site. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at contact@congobrands.com. California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see [Your California Privacy Rights] for more information. 

3. Information We Collect About You and How We Collect It 

We collect several types of information from and about users of our Congo Brands, including information: 

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”). 
  • That is about you but individually does not identify you. 
  • About your internet connection, the equipment you use to access our Site, and usage details. 
  • Directly from you when you provide it to us. 
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies. 
  • Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material, or requesting further services. We may also ask you for information if you report a problem with our Site. 
  • Records and copies of your correspondence (including email addresses and phone calls), if you contact us. 
  • Your responses to surveys that we might ask you to complete for research purposes. 
  • Details of transactions you carry out through our Site.  
  • Your search queries on the Site. 

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Site, or transmitted to other users of the Site or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. 

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with ourSite, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: 

  • Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site. 
  • Information about your computer and internet connection, including your IP address, operating system, and browser type. 

We also may use these technologies to collect information about your online activities over time and across third party Sites or other online services (behavioral tracking). The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to: 

  • Estimate our audience size and usage patterns. 
  • Store information about your preferences, allowing us to customize our Site according to your individual interests. 
  • Speed up your searches. 
  • Recognize you when you return to our Site. 

The technologies we use for this automatic data collection may include: 

  • Cookies (or browser cookies).A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site. 
  • Flash Cookies.Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies.  
  • Web Beacons.Pages of our Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or and for other related Site statistics (for example, recording the popularity of certain Site content and verifying system and server integrity). 

4. Third Party Use of Cookies and Other Tracking Technologies 

Some content or applications, including advertisements, on the Site is served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different Sites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information. 

5. How We Use Your Information 

We use information that we collect about you or that you provide to us, including any personal information: 

  • To present our Site and its contents to you. 
  • To provide you with information, products, or services that you request from us. 
  • To fulfill any other purpose for which you provide it. 
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. 
  • To notify you about changes to our Site or any products or services we offer or provide though it. 
  • To allow you to participate in interactive features on our Site. 
  • In any other way we may describe when you provide the information. 
  • For any other purpose with your consent. 

For more information, see Choices About How We Use and Disclose Your Information. We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. 

6. Disclosure of Your Information 

We may disclose aggregated information about our users and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy: 

  • To our subsidiaries and affiliates. 
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. 
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Congo Brand’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Congo Brands about our Site users is among the assets transferred. 
  • To third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Choices About How We Use and Disclose Your Information. 
  • To fulfill the purpose for which you provide it.  
  • For any other purpose disclosed by us when you provide the information. 
  • With your consent. 

We may also disclose your personal information: 

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request. 
  • To enforce or apply our Terms and other agreements, including for billing and collection purposes. 
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Congo Brands, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

7. Choices About How We Use and Disclose Your Information 

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s Site. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. 
  • Disclosure of Your Information for Third Party Advertising.If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data. You can also always opt-out by logging into the Site and adjusting your user preferences in your account profile, checking or unchecking the relevant boxes, or by sending us an email with your request to contact@congobrands.com.

    We do not share or sell users' SMS opt-in data or consent status with nonaffiliated third parties for purposes unrelated to the services we provide. Your explicit consent is required for any SMS communications, and this consent will not be shared or used beyond its intended purpose.
     
  • Promotional Offers from the Company.If you do not wish to have your information used by the Company to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or at any other time by logging into the Site and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to contact@congobrands.com If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. 
  • Targeted Advertising.If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by checking the relevant box located on the form on which we collect your data or at any other time by logging into the Site and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to contact@congobrands.com .

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI.’s Site. California residents may have additional personal information rights and choices. Please see [Your California Privacy Rights] for more information. 

8. Accessing and Correcting Your Information 

You can review and change your personal information by logging into the Site and visiting your account profile page. You may also send us an email at contact@congobrands.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Site users. 

9. Your Choices and Privacy Rights

Depending on applicable law where you reside, you may be able to assert certain rights identified below with respect to your personal information. If any of the rights listed below are not provided to you under the law that governs the processing of your personal information, we have absolute discretion in providing you with those rights. Please refer to the table below to determine the rights you have in your jurisdiction.

Your rights in relation to your personal information are not absolute. Depending upon the applicable law (please see the chart below listing different U.S. states), certain of your rights may be denied: (a) when denial of access is required or authorized by law; (b) when granting access would have a negative impact on another's privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or vexatious, or for other reasons.

Your privacy rights may include the following:

a)    Right to Know/Access.You may have the right to obtain a copy, or a list of categories of the information that we hold about you, as well as other supplementary information, such as the purposes of processing, and the entities to whom we disclose your personal information.

b)    Right to Correct.You may have the right to correct any of your personal information in our records and systems. You may request us to rectify, correct or update any of your information by us that is inaccurate. In addition to the methods described below, you can correct your information through your account settings.

c)    Right to Delete. Under certain circumstances, you may have the right to request that we delete the personal information that we hold about you. This right is not absolute, and we may refuse such a request if there are compelling legitimate grounds for keeping your personal information, for legitimate purposes, or as required by law. In addition, in the event your deletion request is honored, we may retain a record of your deletion request as required under applicable law.

d)    Right to Portability.You may have the right to receive a copy of the information we have collected about you in a structured, commonly used and machine-readable format.

e)    Right to Opt-Out Sale / Right to Opt-Out of Sharing for Targeted Advertising. You may have the right to opt-out of: (i) the sale of your personal information; and/or (ii) the sharing of your personal information for targeted advertising.  While we do not sell your personal information for money, like many websites, we use cookies, pixels, and similar technology, and we make available certain information, such as your IP address or device identifiers, to certain third-party advertisers in order to improve your user experience and to optimize our marketing activities. Under some state privacy laws’ broad definition of “sell,” this could be considered a sale, or it could be considered “sharing” of your personal information for targeted, cross-context behavioral advertising purposes.  You have the right to direct us not to sell or share your personal information to third parties, and to direct us not to share or use your information for targeted advertising purposes. To exercise your right to opt-out, please submit a request by emailing us as described in the “How to Contact Us” section below. You may also revoke your consent at any time to data collection via cookies and similar tracking technologies by changing your cookie preferences by clicking the “Cookie Choices” link in the Site’s footer.

f)    Right to Limit Use and Disclosure of Sensitive Personal Data. If you are a California resident, to the extent your sensitive personal information, as that term is defined under California privacy law, is used to infer characteristics about you, you have the right to object to our processing of your sensitive personal information. For the avoidance of doubt, we do not process any sensitive personal information to infer characteristics about you without your consent.

g)    Right to Opt-Out of Automated Decision-making or Profiling.You may have the right not to be subject to a decision which significantly impact your rights that is based solely on automated processing of personal information (where a decision is taken about you using an electronic system without human involvement). No decision will be made by us about you solely on the basis of automated decision making which has a significant impact on you.

h)    Right Against Discrimination.You may have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your rights.

As mentioned above, depending on where you reside or are located, you may be able to assert certain rights with respect to your personal data. To determine which rights you have, please refer to the table below that references the rights as described above.  To the extent your location is not listed, please email us at contact@congobrands.com. 

Under applicable laws, your rights vary depending on where you reside, but we make efforts to honor requests for access/portability, deletion, and correction from all users, regardless of where they live. If you wish to exercise above rights as a user of our Site, please contact contact@congobrands.com.

 

Location  Applicable Rights
California Residents (a) Right to Know/Access; (b) Right to Correct; (c) Right to
Delete; (d) Right to Portability; (e) Right to Opt-Out of Sale /
Right to Opt-Out of Sharing for Targeted Advertising; (f) Right to
Limit Use and Disclosure of Sensitive Personal data; (g) Right to Opt-Out of Automated Decision-making or Profiling (upon issuance of regulations by the California Privacy Protection Agency); and (h) Right Against Discrimination.
Any location, including those listed above (b) Right to Correct; (c) Right to Delete; Right to Unsubscribe from Marketing Communications.



Submitting a Request to Exercise Your Rights

Other Rights.  You may exercise your rights by emailing us at contact@congobrands.com with the subject line “Privacy Rights Request.”  Once you have submitted your request, we will respond within the time frame permitted by the applicable law. Please note that we may charge a reasonable fee for multiple requests in the same 12-month period, as permitted by law.

Identify Verification. Before fulfilling your request, we are required by law to have you verify the personal information we already have on file to confirm your identity. If we cannot verify your identity based on the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes.

Authorized Agent. Residents of California may use an authorized agent to submit a rights request on your behalf.  If you use an authorized agent to submit requests on your behalf, we will require you to directly verify your identity with us, or have you directly confirm with us that the authorized agent has been authorized to act on your behalf.

If you are a resident of California, you may also opt-out of sharing and sales by using an opt-out preference signal. The Global Privacy Control signal is currently the only opt-out preference signal we can recognize. You can visit the Global Privacy Control official site at https://globalprivacycontrol.org/#about to learn how to configure your device to send such signals. We will honor and process the opt-out preference signal in a frictionless manner. Please note that the opt-out choice will only apply to your use of our Site through the current browser or device you are using and only so long as that browser’s cookies are not erased. You will need to submit a separate opt-out of sharing request on each device and browser you use to visit our Site to completely opt-out using this method. Please note that you may still receive generalized ads after opting out of targeted advertising.

10. Special Notice for California Consumers

If you are a California resident, this section applies to you in addition to the rest of this Privacy Policy. The California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”) requires us to disclose the following additional information related to our privacy practices.

Categories of Personal Data Collected, Used, and Disclosed

In the preceding 12 months, depending how you interact with our Site, we may have collected the following categories of personal information (as defined under Cal. Civ. Code §1798.140(v)(1)):

•    Identifiers such as a name, address, unique personal identifier, email, phone number, your device’s IP address, software, and identification numbers associated with your devices;
•    Commercial information such as records of products or services purchased, obtained, or considered by you, transaction records, and payment information;
•    Internet or other electronic information regarding you browsing history, search history, the webpage visited before you came to our Site, length of visit and number of page views, click-stream data, locale preferences, your mobile carrier, date and time stamps associated with transactions, and system configuration information;
•    Geolocation data, to the extent you have configured your device to permit us to collect such information;
•    Audio or Visual information, such as audio recordings of your voice to the extent you call us, as permitted under applicable law; and
•    Inferences drawn from any of the information listed above, such as your shopping preferences, characteristics, and behavior.
For more information about the personal information we collect and how we collect it, please refer to Section 3 above.

Purposes for Collecting and Using Categories of Personal Data

We collect and use your Personal Data for the following business purposes:

•    Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage or similar services;
•    Providing advertising and marketing services;
•    Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
•    Helping to ensure security and integrity;
•    Debugging to identify and repair errors that impair existing intended functionality;
•    Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us; and
•    Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

For more information about the purpose of collecting and using the categories of personal information listed above, please refer to Section 4 above.

Shine the Light

In addition to the CCPA, California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California residents asking about the businesses' practices related to disclosing personal data to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal data of customers to third parties for the third parties' direct marketing purposes if a California customer has exercised an option to opt out of such information sharing. If you want to opt out of any such sharing of your information, please contact us using the information below.

Do Not Track

Your browser may allow you to adjust your browser settings so that “do not track” requests are sent to the websites that you visit. However, since uniform standards for “DNT" signals have not been adopted, we do not disable tracking technology that may be active on the Sites in response to any “do not track” requests that we receive from your browser.

To make such requests, please send an email to contact@congobrands.com.

11. Changes to Our Privacy Policy 

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Site home page. If we make material changes to how we treat our users' personal information, we will notify you. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any changes. 

For questions, comments or assistance, please contact us at  contact@congobrands.com.